Frequently Asked Questions

Everything you need to know about your Dear Nikola experience.

What is your shipping policy?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How do I return or exchange an item?

If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. The items must be unworn, unwashed, and have all original tags attached.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Dear Nikola, we prioritize ethical manufacturing and high-quality textiles. We work closely with our suppliers to ensure our fabrics meet strict environmental and social standards.